Opportunities Only Come With Change
Posted by Kimball Norup on February 26th, 2009We live in a time of unprecedented change. Rapid advances in technology and the ravaging effects of a deteriorating economy only seem to accelerate it.
There is no denying that things are tough right now. But, as I’ve told a number of media outlets in the past month, business still goes on. The U.S. economy may not be growing, but it isn’t disappearing either. Despite almost daily news headlines announcing the latest downsizing or layoff, the reality is that the vast majority of the American workforce is still employed.
What’s different is that we are out of our comfort zone. We’ve taken a dive into the deep end of the economic pool, the water is cold and it is not comfortable.
As a result we’re experiencing stress in our professional lives, our personal lives, our economy, and our political system. Many of the things we took for granted - a stable economy, a steadily rising stock market, low prices, and a booming job market - are now heading in a new direction.
But compared to other times in the history of the United States things are not as bad as they seem. Think back to the Great Depression, World Wars I and II. Most of us have jobs, food, careers, education, and many opportunities. For those less fortunate, there are more safety nets and assistance programs than ever before.
There is a time for all things and this series of layoffs, downsizing, and economic recalibration is as necessary a part of the business cycle as are the seasons to nature.
Change can be a messy, painful, and tiring process but the good news is it almost always leads to something better. The changes that will follow this recessionary period will bring renewal and energy to our professional and personal lives. I cannot offer much insight about how your organization is faring or how it should deal with change, but I can offer you some tips about coping with your own change process.
Unwanted change causes defined behavioral patterns. Psychologists who have studied and documented the change process describe four distinctive phases we have to pass through to complete a change cycle.
Phase 1 - Denial
Many of us saw signs of the looming recession but denied it. We saw an ever-increasing housing market and wondered how long it could possibly last. Then we saw job openings decrease and heard the rumors about how sales were down. The normal reaction is to discount those stories…out of sight, out of mind!
While many of us know intellectually that some of these things are necessary and even useful, we don’t want to accept the change they bring with them. Whether thinking about our careers, jobs, or the economy there is no more denying that the changes have come and are real and permanent. Some tips to help get past denial:
- Do some research, and make decisions based on data and facts about whether the things you are seeing are real, useful, and whether they need to be acted on.
- Don’t put your head in the sand and naively hope things will just get better by themselves. They won’t. Your actions are the only things that will make things better or worse - nothing else.
Phase 2 - Resistance
Sometimes even when we have the information we need, we still resist. We refuse to go along with the new program or we complain loudly about its shortfalls. We argue about what has happened, why it happened, and we dig in our heels in a feeble attempt to hang on to the past. It is very difficult to accept change and overcome our dislikes and lack of comfort with the new order. Some tips to help get past resistance:
- Take small “baby” steps that will get you moving towards accepting the change, whatever it is. Try one new idea, tool or process and keep at it for a while.
- Network with others and see how they are managing to cope. Not everything you learn is going to be helpful, but many small things can make a significant difference to your outlook.
Phase 3 - Exploration
Very few people are able to jump into new situations without any concern or hesitation. Most of us tend to be overly cautious and adverse to any changes. You know you are entering this stage of the change process when you begin to embrace small changes without thinking about them.
Exploration is the phase when you begin to survey the landscape and explore the opportunities. You may try and discard many approaches - and that’s perfectly okay to do. In fact, it’s the right way to make change happen. Not everything is going to be successful or right for your situation. Some tips to get past exploration:
- Look for the good things that result from change. Note them, embrace them, get others to see the good in them too.
- Read more industry publications. Talk to more people. Begin to look for the positive, find the opportunities in your market space. Consider how you might capitalize on them.
- Think of positive ways to incorporate new applications or tools into your routine on a regular basis. That makes the changes less dramatic and gives you time to learn how to use them well.
Phase 4 - Commitment
Eventually we begin to see the new reality as normal. At some point we will have a hard time even remembering the “good old days.” Over time we feel more comfortable with the situation. Some tips on getting to commitment:
- Continue to embrace change, experiment and try new things.
- Continuously scan the environment for changes, trends, new products and solutions. Make action plans for how you’ll adapt, adopt, and embrace them.
We are living in a time of tremendous opportunity - it is just disguised as tumultuous change. If we can learn to be a little more comfortable with uncertainty, be open to thinking differently and adopting a broader perspective, we can not only positively influence changes in our work environment but, more importantly, in our selves.
The interesting thing about this discussion is that management consulting is all about change. Consultants are often viewed as change agents. Companies bring in consulting firms like M Squared Consulting to create change or solve problems related to changing market forces.
This recession will pass and business will pick up again without warning. Strategic organizations - those that have weathered the storm and embraced the resulting changes - will be ready to capitalize on the opportunities before them. We’re here to help.

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